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Services

Next Level Cafe provides a wide variety of services surrounding Technology and Computer support, including website and email hosting, training services and managed technology services.  Of those services, however, the Managed Services account for over 90% of all service revenue.  This webpage is devoted to understanding more about our unique approach to providing an affordable, all-you-can-eat service model for:

Outsourced Computer/Technology Support and Management

By focusing on a single service line, we are motivated to create an effective and efficient model that is both affordable (for you) and profitable for us.  Our focus has resulted in numerous achievements and accolades, including being named to the MSPmentor 100 in 2008 and achieving Microsoft Gold Certification, but what makes our service model unique is this:

No Surprises.  No Hourly Fees

While other computer service companies thrive off of charging atrocious hourly rates, and then relish when your network is down (because that is when their business does well) - Next Level Cafe's FIXED MONTHLY service fee won't go up when your needs exceed some artificial threshold of blocked time.

Stated simply, we view our team members as extensions of your staff, just like receiving a salary (except, our services are typically 10-50% less than what you'd pay a full or part-time tech) -- and we do whatever is necessary to provide the services you need, when you need them, at no additional fee.

Sound too good be true?  Consider this example and compare it against your own technology service provider (and their fee structure):

Situation: 
It is November and your office will be moving into a new office space in January.
You will need to coordinate the transfer of your phone lines.
Research a new internet service provider.

Further, management has decided that this would be a good time to upgrade some of the systems in the office, including the main server and 10 computers - as well as an upgrade to Microsoft Office 2007.

Analysis:
Reviewing each "event" individually reveals a long list of technology-related tasks that will need to be assumed by the technology expert (your employee, an hourly tech, etc.), including:

Office Move
  • Perform Site Assessment of New location, including several meetings and phone conversations with electrician, cable/wiring vendors, property manager and moving company.
  • Coordinate phone number transfers with telco company to ensure the phone stops ringing in the old office and starts ringing at the new office.
  • Coordinate redirection of Emails, Website traffic, remote access and related technology changes with appropriate hosting vendors, co-location facilities and service providers so emails are seamlessly received at the new office, applications are accessbile, websites are up, etc.
  • Pack up computer, server and network equipment at old location.
  • Work with moving company to ensure equipment is properly packed and labeled for delivery to the proper location in the new office.
  • Unpack computer, server and network equipment at new location.
  • Test all computer, server and network connections, printing, firewall settings, remote accessibility.
  • Perform much of these services WHEN NEEDED, even if that requires effort after-hours and/or on weekends.
  • And more...
Server and Workstation Upgrade
  • The new equipment will need to be researched, quoted and ordered
  • The new equipment will then be received, setup, configured and installed onsite.
  • Programs and data on the old server will be migrated to the new server.
  • Workstations will need to be upgraded and redirected to the new server.
  • All hardware/software inventory records will need to be updated.
  • Employees will need to be supported throughout, to ensure all questions are answered and productivity is not adversely affected.
The Challenge:
Now, ask your current (or prospective) service provider - how much will it cost to provide the LABOR required to complete the tasks summarized above.

Seriously.  Go ask.

Once they are done hemming, hawing and laughing, you'll realize that 99% of service providers DO NOT include the majority of these services as part of their "Managed Services Agreement".  Which leads us to ask, "OK, so what IS included?".

Our most popular plan (over 90% of customers) includes ALL of the services outlined above as well as:
  • Weekly Preventative Maintenance Services
  • Anti-Virus software, monitoring, cleansing and reporting, including updates every 4 hours (when online)
  • Spyware software, monitoring, cleansing and reporting
  • Microsoft Updates/Patch management
  • Hardware/Software research and purchasing
  • Monthly reporting
  • Mobile phone support
  • Online web portal access and reporting
  • 24x7 helpdesk services
  • Remote support services
  • ONSITE support services (yes, coming ONSITE is included)
  • Project related services (such as server upgrades or other one-time computer/network projects, such as those outlined in the Situation Analysis above)
  • Periodic Check-ins and account reviews
  • Strategic Consulting and participation in periodic management meetings (as your CIO/CTO)

PRICING

You've read this far.

Want to know how much Next Level Cafe would charge for this all-inclusive, no hourly limits, level of service?

Keep reading...
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